Shipping policy

Shipping Policy

Thank you for shopping with Velunara. We are committed to delivering your order quickly and safely.

Processing Time

All orders are processed within 5-7 business days (excluding weekends and holidays). Once your order is processed, it will be shipped immediately.

Shipping Time

Estimated delivery times:

- Local Shipping (Nigeria): 3–7 business days

- International Shipping: 7–15 business days

Please note that delivery times may vary depending on your location and external factors such as customs delays or courier issues.

Shipping Fees

Shipping fees are calculated at checkout based on your location. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

Delays

While we strive to meet all delivery timelines, delays may occur due to:

- High order volume

- Customs processing

- Courier service issues

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Velunara is not liable for lost or stolen packages marked as delivered. If you experience this issue, please contact your local courier service.

Contact Us

If you have any questions about your order or shipping, feel free to contact us anytime. We’re here to help!